Admission Cancellation and Fee Refund Policy

1. Policy Overview

This policy details the rules, scales, timelines, and procedures governing admission cancellations and fee refunds for all undergraduate, postgraduate, and doctoral programs offered at Poornima University, Jaipur. This policy operates in strict compliance with the statutory guidelines set by the University Grants Commission (UGC) and the UGC (Redressal of Grievances of Students) Regulations, 2023.

2. UGC-Compliant Fee Refund Scale

Refunds of the aggregate program fees paid at the time of admission are calculated based on a sliding multi-tiered scale. The calculation is determined by the number of days between the date of the student's formal written withdrawal request and the university's formally notified last date of admission for the respective academic session.

3. Non-Refundable Fee Components & Caution Money

• Registration Fee: A one-time Registration Fee of INR 1,500 is charged at the time of online application. This registration fee is strictly non-refundable and is excluded from the aggregate fee calculations under all refund tiers.
• Caution Money / Security Deposit: Security deposits and caution money are not considered part of the chargeable academic program fees. They will be refunded in full to the student upon formal withdrawal, provided the student obtains a "No Dues Certificate" from all relevant university departments, including the library, laboratories, and hostels.

4. Refund Procedure & Timeline

To initiate an admission cancellation and request a refund of eligible fees, the applicant or student must strictly adhere to the following workflow:

• Online Grievance Submission: The student must log in to the student services portal at poornima.edu.in and access the "Existing Student Services" tab to submit a formal "Admission Withdrawal and Refund Request".
• Required Documentation: The applicant must upload legible, self-attested copies of:
  • The provisional admission letter.
  • Online fee receipts generated by ERP portal.
  • A scanned cancelled cheque or a copy of the parent/guardian's bank passbook to facilitate secure electronic transfer.
• No Document Retention: In compliance with UGC norms, Poornima University does not retain original academic or personal certificates. Consequently, certificate verification will not delay the processing of fee refunds.
• SLA for Credit: Eligible refunds are processed by the accounts office and directly credited back to the beneficiary's registered bank account within fifteen days from the date of receiving the complete written application.
• Educational Loans: In cases where fees were paid via an educational bank loan, the refund amount will be directly credited to the respective lending financial institution.

5. Grievance Redressal and Key Contact Information

Under the UGC Student Grievance Redressal Regulations, 2023, delays or denials in processing eligible refunds are classified as a severe student grievance. If a refund is not executed within the mandated fifteen-day window, the student may escalate the matter through the online Grievance Portal to the designated officers:

(The Ombudsperson shall review the escalated case and provide a final resolution within thirty days).